Returns Policy

RETURN & REFUND POLICY

We appreciate your shopping at www.encatrim.com. In the event you are not entirely pleased with your purchase, we are willing to help. Kindly follow the steps below.

Returns

Should you use intend to return any item purchase from this store, do so within 30 calendar days from the date it was delivered to the address provided at purchase. The return item must be new and in the same form it was delivered to you. The item must be returned in the same original package it was delivered and include the receipt or any other documentation as a proof of purchase. For items damage during shipping, please send the picture immediately upon receipt, send the pictures before return.

Refunds

Upon receipt, inspection, confirmation of purchase and approval of your returned item, you will be notified of the status of your returned and initiate a refund to your credit card (or initial method of payment).

Shipping

Shipping costs are not refundable. You are responsible for the cost of shipping to return items purchased. It will be charged to the same credit card used at purchase.

Contact Us

Kindly contact us, if you have any questions on how to return any item purchased from our store.

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